FAQs

You can place your wholesale order directly through our website. Simply login to your account or create one, and then select the products you are after and go to cart. If you need help, our team is happy to assist you.

One-off orders are welcome. There is no obligation to commit to ongoing supply.

Through the website we accept Visa, Mastercard and AMEX.

To pay by bank transfer, select the Pay Later option at checkout. This method incurs a 5% administration fee.

For customers with a Symbion account, there is an option to purchase via Symbion Charge-Thru. Your order will be billed directly to your Symbion account. Please note your order will only be shipped once your account has been verified and approved by Symbion.

Yes, invoice terms are available for approved accounts. Please select the Pay Later option at checkout. This method incurs a 5% administration fee.

Yes. All applicable medical products are TGA approved and meet relevant Australian safety and quality standards.

Yes, we can offer custom branding on select products. Minimum order quantities apply — please contact us for a quote.

For metro areas, delivery is expected within 1-2 days. For regional areas, delivery times vary but typically take between 2-5 business days. Please note these are estimates only. All shipments adhere to Good Distribution Practices (GDP) to maintain product integrity.

Yes, we deliver Australia-wide including to remote and regional areas.

Shipping rates are calculated at checkout based on order size, weight, and destination. Free shipping may be available for bulk orders.

Definitely. All of our distribution partners adhere to strict quality assurance policies to ensure the safety and efficacy of all goods.

You can reach us via email, phone, or the contact form on our website. Our team is available Monday to Friday, 9am–5pm (AEST). Our support team is available to assist you with any questions or concerns.
E: enquiries@supamed.com.au or P: 1300 186 653.

We operate Monday to Friday, from 9am to 5pm AEST. Orders placed outside these hours will be processed on the next business day.

Yes. We have dedicated account managers to support your business. Please get in touch and we’ll connect you with the right person.